Features & Capabilities of ManageEngine ServiceDesk Plus System


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IT Help Desk Archiving

Reduce IT Help Desk Clutter with Automated Archiving

 Archive your old, unused data to improve your IT help desk performance. Easily search, access, and export archived data at any time.

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Email Commands

Stay in Charge of Ticket Workflows with Email Commands

 Create, edit, or close tickets on the move with predefined email commands. All you have to do is send an email with the appropriate commands the changes will be automatically completed.


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Asset Management Solution

Gain Visibility and Control over Your IT Assets and Costs

 Discover and maintain your IT asset inventory with efficient auto-discovery. You can discover IT assets from Windows, Linux, Mac, AIX, and Solaris, as well as printers, routers, switches, and more.

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IT Asset Discovery

Account for All Your IT Assets with Easy Discovery and Scanning Techniques

 Discover, track, and manage IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.

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ITIL Incident Management

Speed Up Ticket Resolution with Smart Automation

IT incident management is one of the help desk's fundamental processes. In this guide, you will learn about the basics of incident management, its components, the roles and responsibilities involved, and how incident management works with other components of the service desk. Reduce outages, improve agent productivity, meet SLAs and manage the complete life cycle of IT tickets. Automate ticket workflows to let your IT technicians focus on other important tasks.



Features and Capabilities of Manage Engine Service Desk Plus System

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