Features & Capabilities of ManageEngine ServiceDesk Plus System


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Service Level Agreement - SLA

Solve Tickets. On Time. Every Time.

Create SLAs to provide quality services on time to your end users. With ServiceDesk Plus' intuitive SLA management, proactively escalate to four levels of hierarchy to ensure SLAs are met.

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Business Rules

Automate Help Desk Workflows for Efficient Ticket Handling

Configure business rules to organize incoming requests (via web form and email) and deliver them to groups, assign their status, and more to simplify your incident workflow.

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User Surveys

Gather end-user feedback and improve your service delivery

Gather end-user feedback with the built-in survey. Define your own questions to measure your IT support team's responsiveness.

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IT Asset Tracking

Track IT Assets with Ease. Gain Asset Visibility and Control.

Get the IT asset tracking capabilities you need to gain visibility, compliance, and control of your IT assets in a single solution. Stay up to date on asset usage to eliminate errors and optimize software spending.

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Software Asset Management

Get the Right Perspective of Your Software

Manage all aspects of your software assets including purchasing, deployment, maintenance, utilization, and disposal. Identify and eliminate unused software to reduce IT costs.

Features and Capabilities of Manage Engine Service Desk Plus System

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