Service Level Agreement - SLA

^{Solve Tickets. On Time. Every Time.}

^{Create SLAs to provide quality services on time to your end users. With ServiceDesk Plus' intuitive SLA management, proactively escalate to four levels of hierarchy to ensure SLAs are met.}

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(39 votes)

^{Business Rules}

^{Automate Help Desk Workflows for Efficient Ticket Handling}

^{Configure business rules to organize incoming requests (via web form and email) and deliver them to groups, assign their status, and more to simplify your incident workflow.}

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(39 votes)

^{User Surveys}

^{Gather end-user feedback and improve your service delivery}

^{Gather end-user feedback with the built-in survey. Define your own questions to measure your IT support team's responsiveness.}

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(40 votes)

^{IT Asset Tracking}

^{Track IT Assets with Ease. Gain Asset Visibility and Control.}

^{Get the IT asset tracking capabilities you need to gain visibility, compliance, and control of your IT assets in a single solution. Stay up to date on asset usage to eliminate errors and optimize software spending.}

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(43 votes)

^{Software Asset Management}

^{Get the Right Perspective of Your Software}

^{Manage all aspects of your software assets including purchasing, deployment, maintenance, utilization, and disposal. Identify and eliminate unused software to reduce IT costs.}