Self-Service Portal

Empower Your End Users

Facilitate easy request creation, keep end users informed on ticket progress and approvals with automated notifications, and make company-wide announcements of outages.

- Reduce Service Desk Burden, Boost IT Productivity

  • Showcase your IT service catalog in the self-service portal and allow users to easily pick and choose required services.
  • Deflect tickets away from the IT help desk by enabling users to submit and track tickets using the online self-service portal.
  • Keep end users updated on ticket progress and approvals through automated notifications and allow them to communicate with IT technicians from within the self-service portal.
  • Enable end users to solve simple and repetitive incidents on their own by accessing relevant solutions in the knowledge base.
  • Reduce walk-ins, calls, and duplicate tickets by making company-wide or user-specific announcements of outages and planned maintenance.
  • Customize the self-service portal experience by specifying role-based access. permissions for end users on knowledge base articles, ticket templates, service catalog items, and announcements.

IT Self-Service

Customized IT self service portal


Features and Capabilities of Manage Engine Service Desk Plus System

  • No. 22, Zeytoon Building, Javaheryan St., Sattari Expy, Tehran, Iran
  • +9821 - 449 78 699
  • +9821 - 446 28 335
  • +98 - 930 584 2566
  • Info @ TaksaSystem.com

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