^{Self-Service Portal}

^{Empower Your End Users}

^{Facilitate easy request creation, keep end users informed on ticket progress and approvals with automated notifications, and make company-wide announcements of outages.}

^{- Reduce Service Desk Burden, Boost IT Productivity}

^{Showcase your IT service catalog in the self-service portal and allow users to easily pick and choose required services.}
^{Deflect tickets away from the IT help desk by enabling users to submit and track tickets using the online self-service portal.}
^{Keep end users updated on ticket progress and approvals through automated notifications and allow them to communicate with IT technicians from within the self-service portal.}
^{Enable end users to solve simple and repetitive incidents on their own by accessing relevant solutions in the knowledge base.}
^{Reduce walk-ins, calls, and duplicate tickets by making company-wide or user-specific announcements of outages and planned maintenance.}
^{Customize the self-service portal experience by specifying role-based access. permissions for end users on knowledge base articles, ticket templates, service catalog items, and announcements.}