- Manage Multiple Sites. Deliver Global IT Support.
- Segregate and manage different areas of operations while managing help desk tickets in the same place.
- Configure sites and manage multiple office locations setting up individual time zones, holidays, operational hours, and departments specific to each site.
- Segregate end users based on sites and share custom request forms, knowledge articles, and announcements relevant to that site.
- Associate individual technicians and support groups to a particular site.
- Allow for customized help desk operations by enabling custom ticket workflows with business rules and service level agreements for each site.
- Choose from 29 different languages available for multi-lingual IT support.