IT Knowledge Base

Respond to and resolve tickets faster

Empower end users to solve repeat incidents with a knowledge base to deflect tickets from your IT help desk. Narrow your search using keywords and topics.



- Quicker Solutions for End Users, Higher Productivity for IT Technicians

  • Create knowledge rich articles to provide solutions, workarounds, and FAQs.
  • Include rich text, images, and attachments to the knowledge base content.
  • Ensure the quality of knowledge base content with a streamlined approval mechanism.
  • Organize knowledge articles under configurable topics to let end users and technicians easily browse and access.
  • Provide advanced keyword search capability and the solutions auto suggest feature to enable end users and technicians to quickly pull out relevant knowledge articles.


Respond and resolve tickets faster using KBase software


Features and Capabilities of Manage Engine Service Desk Plus System

  • No. 22, Zeytoon Building, Javaheryan St., Sattari Expy, Tehran, Iran
  • +9821 - 449 78 699
  • +9821 - 446 28 335
  • +98 - 930 584 2566
  • Info @ TaksaSystem.com

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