Help Desk Notifications

Speed up Ticket Resolution with Instant and Automated Notifications

Alert IT technicians when tickets are created or assigned and keep your end users informed every step of the way with email and SMS notifications. Create templates for email notifications to reduce manual efforts.

Personalized Notifications to Keep Your End Users and IT Staff Informed:
  • Send automated IT help desk alerts to end users and IT staff in response to specific events.

  • Configure separate notifications for different modules such as request, problem, change, solution, tasks, and projects.

  • Set up over a dozen automated notifications for end users, including acknowledgment of new tickets and notification of ticket updates, resolution, and closure.

  • Inform IT technicians when tickets are created, unassigned, or left unpicked. Notifications can also be sent when the tickets are assigned to a single technician or a technician group and when end users reply to tickets.

  • Construct custom email templates for each notification to ensure standardized communication without redundant typing.

Automated Notifications

Features and Capabilities of Manage Engine Service Desk Plus System

  • No. 22, Zeytoon Building, Javaheryan St., Sattari Expy, Tehran, Iran
  • +9821 - 449 78 699
  • +9821 - 446 28 335
  • +98 - 930 584 2566
  • Info @ TaksaSystem.com

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