Configuration Management Database (CMDB)

Maintain a Centralized Repository for All Your Configuration Items

Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision making.

- Gain in-depth Visibility of Your IT Infrastructure, Improve System Reliability

  • Organize all your business critical configuration items in one place and give your technicians in-depth visibility of all accumulated IT assets and services.

  • Understand how your business entities are webbed with one another using simplified relationship maps.

  • Quickly fetch CIs into the application using .CSV files and import relationship maps using CMDB APIs.


- Know the Connection, Define Configuration Items(CIs) and Map Relationships

  • Define new CIs and organize them under specific categories for easy reference.

  • Use predefined CI relationships or add custom CI relationship types based on your requirement.

  • Configure direct and inverse relationships between CIs. These relationships are the fundamental connectors that would relate two or more CIs when building a CMDB.

  • Draw CI relationship maps using a simplified drag and drop interface.

- Support Other ITIL Processes, Speed Up Resolution

  • Refer the CMDB to understand the cascading impact of incidents during incident analysis.

  • Trace the root cause of incidents to minimize their recurrence.

  • Understand how planned changes can impact your IT environment to implement risk free changes.

  • Ensure that your IT assets are audit-ready.



Features and Capabilities of Manage Engine Service Desk Plus System

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  • Info @ TaksaSystem.com

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