Business Rules

Automate Help Desk Workflows for Efficient Ticket Handling

Configure business rules to organize incoming requests (via web form and email) and deliver them to groups, assign their status, and more to simplify your incident workflow.

- Define Rules to Automate Your Help Desk

  • Define site-specific business rules to cater to different ticket processing mechanisms across all operational sites of your organization.
  • Configure multiple criteria to perform custom actions on incoming tickets.
  • Prioritize and categorize tickets, set urgency and impact, and assign tickets to technicians or support groups, based on the inbound ticket parameters.
  • Execute business rules on ticket creation or ticket updates.
  • Manage multiple worklflows by cascading the execution of business rules.
  • Notify technicians with custom emails and text messages when a business rule is executed.
 Automate Your Helpdesk


Features and Capabilities of Manage Engine Service Desk Plus System

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  • +9821 - 449 78 699
  • +9821 - 446 28 335
  • +98 - 930 584 2566
  • Info @ TaksaSystem.com

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