^{Business Rules}

^{Automate Help Desk Workflows for Efficient Ticket Handling}

^{Configure business rules to organize incoming requests (via web form and email) and deliver them to groups, assign their status, and more to simplify your incident workflow.}

^{- Define Rules to Automate Your Help Desk}

^{Define site-specific business rules to cater to different ticket processing mechanisms across all operational sites of your organization.}
^{Configure multiple criteria to perform custom actions on incoming tickets.}
^{Prioritize and categorize tickets, set urgency and impact, and assign tickets to technicians or support groups, based on the inbound ticket parameters.}
^{Execute business rules on ticket creation or ticket updates.}
^{Manage multiple worklflows by cascading the execution of business rules.}
^{Notify technicians with custom emails and text messages when a business rule is executed.}