Ticket Auto Assign

Automate Ticket Assignment. Don't Miss a Single Ticket.

 Auto-assign tickets based on technician availability with technician auto-assign. Use either the round robin or load balancing method to cover every ticket.

 - Automate Ticket Assignment - Round Robin or Load Balance Way

  • Choose from Round Robin or Load Balancing mechanisms to assign incoming tickets to technicians automatically.

  • Distribute tickets equally among available technicians in the round robin method.

  • Take into account existing technician workload while assigning tickets by the load balancing mechanism.

  • Exclude technicians from automated assignments if they are not available to handle tickets.

  • Enable 'exceptions' to ensure that a ticket's matching specific criteria such as category, level, priority, mode, type, and site that follow a different process workflow are not auto-assigned.



           Desk Automation

 - Create Business Rules. Define Your Own Workflows.

  • Create custom workflows to assign incoming tickets in the service desk.

  • Match incoming tickets with predefined criteria and route them to appropriate technicians or support groups.

  • Reassign tickets and provide for alternate routing by applying business rules upon ticket updates.

Features and Capabilities of Manage Engine Service Desk Plus System

  • No. 22, Zeytoon Building, Javaheryan St., Sattari Expy, Tehran, Iran
  • +9821 - 449 78 699
  • +9821 - 446 28 335
  • +98 - 930 584 2566
  • Info @ TaksaSystem.com

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