Features & Capabilities of ManageEngine ServiceDesk Plus System


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System Tools

Power your help desk with the new System Tools

Integrate system tools with ServiceDesk Plus to manage and troubleshoot systems effectively. Now you can easily monitor, analyze, and manage any number of systems and even perform planned maintenance.

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Contract Management

Centrally Manage Your IT Contracts. Ensure More Control.

Manage contracts with different vendors seamlessly. Track IT hardware and software contracts to improve compliance, associate assets, and receive proactive notifications for contract expiration.

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IT Problem Management

Manage IT Problems and Ensure Better Service Availability

Classify, analyze, and close problems. Analyze root causes and reduce repeat incidents to boost your IT help desk's productivity. Problem management is the process responsible for managing the lifecycle of all problems that happen or could happen in an IT service. The primary objectives of problem management are to prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize the impact of incidents that cannot be prevented. The Information Technology Infrastructure Library defines a problem as the cause of one or more incidents.

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Help Desk Notifications

Speed up Ticket Resolution with Instant and Automated Notifications

Alert IT technicians when tickets are created or assigned and keep your end users informed every step of the way with email and SMS notifications. Create templates for email notifications to reduce manual efforts.

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Multi-Site Support

Run a Truly Global IT Help Desk

Manage multiple sites from a single IT help desk tool. Set up custom workflows for each site, enhance collaboration, and gain visibility and control over your long-distance IT.

Features and Capabilities of Manage Engine Service Desk Plus System

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